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Thursday, May 24 • 2:25pm - 2:55pm
LEAN basics for managers/supervisors

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All governments are being asked to do more with less. With slashed budgets, reduced staff and eliminated programs, government employees are still expected to deliver required services in a timely, accurate and customer-focused manner. Lean performance improvement strategies can help governments deliver services to citizens more effectively by reducing variation, waste and delays in complicated processes. These strategies are common in business and industry, but often new to government organizations. Debra Hentz, the Lean Specialist in the Performance Center at the Washington State Auditor’s Office, will share her knowledge and insights into how Lean strategies can be applied to improving government services and how your organization can get started or continue being a Lean operation. This short presentation is targeted to leaders, managers and supervisors who want to understand the basics of Lean culture, methods and tools. Also, you will have the opportunity to learn about the free Performance Center Lean services provided to Local Governments in Washington State.


Debra Henz

Debra is the Lean Specialist for the Local Government Performance Center within the State Auditor’s Office specializing in Lean Academy training and facilitation. Prior to joining the State Auditor’s Office in January 2014, Debra spent 5 years with Clark College Student Affairs... Read More →

Thursday May 24, 2018 2:25pm - 2:55pm AKDT